Free shipping on orders above ₹999 · Handmade in Chennai since 1992

Terms of service

Last updated: October 9, 2026

1. About us

mufasabrooms.com (the "Website") is owned and operated by Shahadatt Brooms & Co, trading as Mufasa Brooms, with its registered office at Chennai, Tamil Nadu, India. "We", "us" and "our" refer to Mufasa Brooms. "You" refers to anyone who visits the Website or places an order.

By using the Website or placing an order, you agree to these Terms and Conditions, our Privacy Policy and our Shipping Policy. If you do not agree, please do not use the Website.

2. Eligibility

You must be at least 18 years old and capable of entering a binding contract under the Indian Contract Act, 1872 to place an order. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

3. Products and descriptions

We make every effort to show our brooms, mops, brushes and mats accurately. Our brooms are made with natural Mizoram grass, so colour, shade, length and density of the grass may vary slightly from piece to piece and from the photographs. Screen settings can also change how colours appear. Such natural variations are not defects.

Product images, dimensions and descriptions are for guidance. If a product you receive is materially different from its description, please contact us under our Refund Policy.

4. Pricing and payment

  • All prices are in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise.
  • Shipping charges, if any, are shown at checkout before you pay.
  • We reserve the right to change prices at any time. The price applicable to your order is the price shown at the time you place it.
  • If a product is listed at an incorrect price due to a technical or typographical error, we may cancel the order and refund any amount paid in full.
  • Payments are processed securely by third-party payment gateways. We do not store your card, UPI or net-banking details.
  • Cash on Delivery (COD) is available. You can either (a) pay the full amount on delivery plus a ₹99 COD charge, or (b) pay ₹99 online at checkout as an advance, which is deducted from the amount you pay on delivery, with no extra COD charge.

5. Orders and acceptance

Placing an order is an offer to buy. An order is accepted only when we dispatch it. We may decline or cancel an order, with a full refund of any amount paid, if:

  • the product is out of stock;
  • we cannot deliver to the shipping address or pincode provided;
  • the order appears fraudulent, or the quantity suggests resale without our agreement;
  • there is a pricing or listing error.

6. Cancellations

You may cancel an order before it is dispatched by writing to support@mufasabrooms.com with your order number. Once an order has been dispatched, it can no longer be cancelled and our Refund Policy applies instead.

7. Returns and refunds

Returns, replacements and refunds are governed by our Refund Policy.

8. Shipping

Delivery timelines, charges and related terms are set out in our Shipping Policy.

9. Use of the Website

You agree not to:

  • use the Website for any unlawful purpose or in breach of the Information Technology Act, 2000;
  • attempt to gain unauthorised access to the Website, its servers or any connected systems;
  • copy, scrape, reproduce or resell any part of the Website or its content without our written permission;
  • submit false information, fake reviews or impersonate another person.

10. Intellectual property

The Mufasa Brooms name, lion logo, packaging designs, product photographs, text and all other content on the Website belong to Mufasa Brooms or its licensors. You may not use them without our prior written consent.

11. Reviews and user content

If you post a review, photo or comment, you confirm it is genuine and your own, and you grant us a free, non-exclusive right to use it on the Website and our marketing channels. We may remove content that is false, offensive or unlawful.

12. Limitation of liability

To the extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for damage caused by misuse of a product, use on unsuitable surfaces, or normal wear and tear. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

13. Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, floods, strikes, pandemics, government restrictions or courier network disruptions.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your rights as a consumer, any dispute will be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.

15. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Website after changes means you accept them.

16. Contact

Questions about these Terms? Write to support@mufasabrooms.com or call/WhatsApp +91 86809 38236.