Shipping policy
Last updated: October 9, 2026
We ship across India from Chennai, and most orders are delivered within 3–7 business days of dispatch.
1. Where we ship
We currently ship only within India. We deliver to every pincode that our courier partners service, with no additional restrictions from our side. We do not ship internationally at this time.
2. Processing time
Orders are packed and dispatched within 1–2 business days of being placed. Orders placed after 10pm IST, or on Sundays and public holidays, are processed from the next business day. We dispatch on all days except Sundays.
3. Delivery time
Once dispatched, orders are usually delivered within 3–7 business days, depending on your location:
| Destination | Estimated delivery after dispatch |
|---|---|
| Metro cities and major towns | 3–5 business days |
| Other cities and towns | 4–7 business days |
| Remote areas, North-East India, J&K, Ladakh, Andaman & Nicobar, Lakshadweep | May take longer than 7 business days |
Business days are Monday to Saturday, excluding public holidays. Delivery dates are estimates and may be affected by weather, festivals, strikes or courier delays beyond our control.
4. Shipping charges
Shipping charges are calculated by pincode and shown at checkout before you pay. Orders above ₹999 ship free. Any free-shipping offer will be clearly shown on the product page or at checkout.
5. Cash on Delivery
Cash on Delivery is available on all orders, in two ways: pay the full order value on delivery plus a ₹99 COD charge, added at checkout; or pay ₹99 online at checkout as an advance, and that ₹99 is deducted from the amount collected on delivery, so you pay no extra COD charge. If a COD order is refused at the door, the ₹99 advance is non-refundable as it covers shipping costs.
6. Packaging
To avoid plastic, our brooms are shipped in a biodegradable carton box measuring 120 × 13 × 13 cm. Because of this length, please make sure someone can receive a long parcel at the delivery address. Combo boxes may arrive in more than one package.
7. Order tracking
When your order is dispatched, we will send you a tracking link by SMS, email and/or WhatsApp. If you have not received it within 3 business days of ordering, write to support@mufasabrooms.com.
8. Address and delivery attempts
- Please enter a complete address with landmark, correct pincode and an active phone number.
- We cannot change the address once an order is dispatched.
- The courier will usually make up to 3 delivery attempts. If delivery fails because of an incorrect address, an unreachable phone number or refusal, the order is returned to us. For prepaid orders, we will refund the order value after deducting the forward and return shipping costs.
9. Damaged, missing or tampered parcels
If the outer carton looks damaged or tampered with, please refuse the delivery or note it with the courier. If you find a damaged or missing item after opening, contact us within 3 days of the delivery date at support@mufasabrooms.com with your order number and clear photos or an unboxing video of the parcel and product. We will arrange a replacement or refund under our Refund Policy.
10. Delays
If your order has not arrived within 10 business days of dispatch, please contact us. We will follow up with the courier and keep you updated.
11. Contact
For any shipping questions, write to support@mufasabrooms.com or call/WhatsApp +91 86809 38236.