Refund policy

If there is a problem with your order, contact us within 3 days of the delivery date and we will make it right.

1. Refund window

Refund and replacement requests must be raised within 3 days of the date your order was delivered, as shown in the courier's tracking record. Requests received after 3 days cannot be accepted.

2. When you can request a refund or replacement

• You received a damaged or defective product
• You received the wrong product, or an item is missing from your order

Natural variation in the colour, shade or length of the Mizoram grass is not a defect.

3. How to raise a request

Email support@mufasabrooms.com within 3 days of delivery with:

• your order number;
• clear photos of the product and the outer carton, or an unboxing video;
• a short description of the problem.

We will reply and confirm whether a replacement or refund applies, and arrange a pickup if the product needs to be returned.

4. How refunds are paid

• Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
• COD orders: refunded by UPI or bank transfer to details you share with us, within 5–7 business days of approval.

5. Contact

For refund questions, write to support@mufasabrooms.com.