Shipping Policy

Effective Date: May 03,2025

At Mufasa Brooms, we take pride in delivering premium-quality traditional brooms directly from our manufacturing unit to your doorstep — efficiently, affordably, and with care. This Shipping Policy outlines how we handle and deliver your orders placed through our official website.

Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• You will receive a notification via email or SMS once your order is packed and shipped.

Shipping Methods & Delivery Partners

We use trusted courier services across India to ensure timely and safe delivery. Our delivery partners include:

• Delhivery

• DTDC

• Blue Dart

• India Post (for certain pin codes and remote areas)

You’ll be notified of the delivery partner and tracking ID once your order is shipped.

Estimated Delivery Timelines

• Tamil Nadu & Nearby States: 2–4 business days

• Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3–5 business days

• Other Indian States & Rural Areas: 5–7 business days

• Remote Locations or Hill Regions: Up to 10 business days

Note: Delivery times may vary due to unforeseen delays like weather, festivals, strikes, or logistics disruptions.

Shipping Charges

• Free Shipping: On all prepaid orders above ₹499 (within India)

• Flat Shipping Fee: ₹49 for orders below ₹499

• Cash on Delivery (COD): Available on select pin codes with an additional handling charge of ₹30 (visible at checkout)

Order Tracking

Once your order is dispatched, you will receive:

• A tracking link via SMS/email

• Courier name and tracking ID

You can track your order in real time using the provided link. For help, contact support@mufasabrooms.com.

Shipping Delays & Exceptions

Occasionally, delivery may be delayed due to:

• Natural disasters (floods, storms)

• National holidays or regional restrictions

• Remote pin codes or inaccessible delivery areas

• Incorrect shipping address or contact details

We will notify you in such cases and assist with follow-up or re-delivery options where applicable.

International Shipping

Currently, we only ship within India.
We are actively working to expand our delivery services to international locations in the near future.

Lost or Damaged Packages

If your order is:

• Not delivered within 10 working days

• Received damaged or incomplete

Please report it to us within 48 hours of delivery with supporting images. After verification, we will offer a replacement or refund depending on the issue.

Legal Compliance

All deliveries comply with Indian e-commerce regulations, including the Consumer Protection Act, 2019. By placing an order, you agree to our shipping policy and terms.

For any shipping-related assistance:

support@mufasabrooms.com
+91 86809 38236
www.mufasabrooms.com